Terms & Conditions | Terms of Use
These Terms of Use govern the use of www.clarins.com.sg (the “Website”). By using this Website, you are entering into a legally binding agreement with Clarins Pte. Ltd. (“Clarins”), Company Registration Number 199201393W, and its subsidiaries, associates and officers. The Website is hosted in Singapore and operates as an e-commerce website selling products trading by the brand name “Clarins” (the “Products”). For the purposes of this Terms of Use, “you” shall mean any user of the Website, whether you purchase the Products or not.
General
Access to and use of this Website and the services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of use"). By using this Website, you indicate your unconditional acceptance of these Terms of Use. We reserve the right, in our sole discretion, to update or revise these Terms of Use. The continued use of the Website following the posting of any changes to the Terms of Use constitutes acceptance of those changes.
You warrant and represent that you have attained 18 years of age, or, if you are younger than 18 years of age, that you possess legal, parental or guardian consent, and are fully able and competent to enter into and abide by the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use.
Privacy Policy
Our Privacy Policy, which sets out how we will collect, use, disclose and/or otherwise process your information, can be found at ://www.clarins.com.sg/en/customer-service-privacy-security/privacy-policy.html. By using and accessing this Website, you acknowledge that you have read and agree to our Privacy Policy. By using and accessing this Website, you consent to the collection, use, disclosure and/or processing of your personal data described therein and warrant that all data provided by you is accurate.
Prohibitions
You may not use this Website for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Clarins or others. Notwithstanding any other rights or restrictions in these Terms of Use, you may not use this Website to transmit via or through the Website any information, data, text, images, files, links, or software except in connection with your authorised use of this Website or otherwise in response to specific requests for information by us; Introduce to the Website or any other computer or website viruses, worms, Trojan horses and/or harmful codes; Obtain unauthorised access to any computer system; Impersonate any other person, including but not limited to, a registered user of this Website or an employee or administrator of Clarins; Invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; Misrepresent the identity of a user or use a false e-mail address; Tamper with or obtain access to this Website or any component of this Website; Conduct fraudulent activities; Collect or harvest information regarding other users of the Website for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.
Intellectual Property
The content on the Website including (but not limited to) the text, software, scripts, graphics, photographs, sounds, music, videos, interactive features and the like (collectively, the "Content"), the trade dress of the Website and any and all trademarks, service marks and logos contained therein (collectively, the "Marks"), are owned by or licensed to Clarins and/or Clarins’ related entities, and subject to copyright and other intellectual property rights under Singapore and foreign laws and international conventions acceded to by Singapore.
Nothing contained on the Website may be construed as granting, by implication, estoppel, or otherwise, any right or license to use, copy or imitate any Marks without the prior written consent of the relevant owner. We reserve all rights not expressly granted in and to the Marks.
Account Registration
Each registration is for a single user only, and on registration, you will input your first name, last name, email address, date of birth] and choose a password (collectively, your “ID”), or sign in via Facebook Connect using your Facebook account. Sharing of registered accounts and/or ID on the Website, accessing the Website through a single ID made available to multiple users on a network, and unauthorised use of another’s ID is prohibited. In the event of inappropriate or unauthorised ID use, we may cancel, restrict or suspend (for such period and on such terms, if any, as we deem fit or necessary) your membership with, and/or access to, the Website without any liability whatsoever. Clarins reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.
When registering to create your account, you represent and warrant that all registration information you submit is accurate, truthful, complete and lawful. You further warrant that you will maintain the accuracy of such information and update the information as and when necessary.
You are solely responsible for all activity that occurs on your account, for all use of the Website by you or anyone else using your ID, for preventing any unauthorised use of your ID and for maintaining the confidentiality of your ID and keeping it secure. You agree not to use the registered account and/or ID of another member at any time or to disclose your password to any third party. Please notify us immediately if you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID.
By creating an account on the Website, you agree to receive certain communications in connection with use of the Website, such as requests for reviews of products. You will also receive our marketing emails such as our newsletters. However, you may withdraw consent to the collection, use, disclosure and/or processing of your personal data. For more information, please refer to our Privacy Policy found at ://www.clarins.com.sg/en/customer-service-privacy-security/privacy-policy.html.
By submitting your information and agreeing to our Terms of Use, you consent to Clarins’ collection, use, and disclosure of your personal data to parties such as Clarins’ employees, service providers, vendors, and systems for the purposes of performing obligations in the course of or in connection with our provision of the goods and/or services requested by you; processing your application and registration of your membership and to ascertain if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for quality control, appraisal, as well as staff management, training and development; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to respond to queries and feedback; maintaining and updating your membership details; to provide you with personalised services; verifying your identity; to notify you of special events, promotions and offers and marketing and advertising materials in relation to our goods and services and those of third party organisations which we are associated with (including through direct marketing via voice calls, text messages, email, direct mail and facsimile messages); complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; to enable us to develop, deliver and improve our products, services, content and advertising; to administer our websites; to improve your experience with us; and any other incidental business purposes related to or in connection with the above.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
In order to contract with Clarins you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us, or possess the valid bank account for payment via bank transfer. Clarins retains the right to refuse any request made by you. If your order is accepted we will send you a confirmation email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the bank account and/or the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the Product(s). All prices advertised are subject to changes.
a. Contract When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
b. Pricing and Availability Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any Product which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Product(s) that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
c. Payment Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction, through the payment platform Cybersource. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted and shipped.
d. Confirmation of Order and Official Invoice Upon confirmation of your order, an order confirmation email will be sent to you, which will include the purchase price of the Product(s) inclusive of GST. If requested by you, Clarins will include in the order confirmation email a PDF copy of the official tax invoice. If this official tax invoice is not provided by Clarins, Singpost will print the official tax invoice and include it in the parcel containing the purchased Product(s).
When the purchased Product(s) are ready to be shipped, a shipping confirmation email will be sent to you, containing the tracking number and carrier URL so that you can track your order.
e. Loyalty Program If you are a member of Clarin’s loyalty program, you will be able to earn and redeem points through the same access system and mechanism as if you are purchasing the Product(s) offline.
Cancellation, Return and Refund
No cancellation of orders will be available. Once ordered, purchases will be subject to the return process rather than cancellation process.
You may request for return of purchased items at any time within 14 days from the date of receipt of the Product(s), provided that the purchased Product has not been consumed and/or opened and/or otherwise tempered with (the “Return Requirements”). With respect to return-related matters, should any conflict arise between relevant laws and regulations and these terms and conditions, the relevant laws and regulations shall prevail over the terms and conditions suggested by Clarins.
To perform a return, please follow the following steps below:
1. Please contact Clarins’ customer service department via email at customercare@sg.clarins.com.
2. Please indicate the reason for the return, confirm the name and quantity of the return product. The options are:
A – Product damaged during transport
B – Wrong product shipped
C – Product does not meet my expectations
D – Faulty texture/fragrance/allergy
E - Faulty device/container product
F – I do not like the gift I’ve received
3. If the returned product (s) meet the return requirements, Clarins will proceed to refund the amount back to your original mode of payment which will take up to 14 business days.
User Conduct
You are responsible for all text, photographs, videos, images, and all other forms of data communication (collective referred to as the “Content”) that you transmit or submit to, through, or in connection with use of the Website. Such Content includes reviews, ratings, and information that you publicly display on your profile. You assume all risks associated with your Content, including any third party’s reliance on its accuracy and reliability. You represent that your Content will not infringe any third party’s intellectual property and that you own, or have the necessary permissions to use and authorise the use of your Content. You should refrain from causing your Content to contain material that is defamatory, false, misleading, infringing, harassing, libellous, abusive, threatening, obscene, or otherwise unlawful as you may expose yourself to liability.
In addition, as a condition of submitting any Content or other materials to the Website, you agree that:
• you grant to Clarins a royalty free, perpetual, irrevocable, worldwide, nonexclusive, transferable, and sublicensable license to use, reproduce, copy, adapt, modify, merge, distribute, publicly display, create derivative works from, incorporate such Content into other works;
• you grant to Clarins all rights necessary to publish or refrain from publishing your name and address in connection with your Content; sublicense through multiple tiers the Content, and acknowledge that this license cannot be terminated by you once your Content is submitted to the Website;
• you grant to Clarins all rights necessary to prohibit the subsequent aggregation, display, copying, duplication, reproduction, distribution, or exploitation of your Content by any other party;
• you represent and warrant that each person identified, depicted, or shown in in your Content, if any, (and if a minor, the parent or guardian of the minor) has provided consent to the use of the Content consistent with these Terms of Use.
• you are solely responsible for your reviews and ratings;
• Clarins will screen and review all Content posted onto the Website;
• Clarins may, in its sole discretion, choose to remove or not to remove reviews and ratings once published;
• all of your reviews and ratings of the Product(s) that you are rating will be accurate, honest, truthful, and complete in all respects;
• you have not received any form of compensation to post reviews and ratings;
• you will submit thorough and thoughtful reviews;
• you will not submit reviews that comment on other users or the reviews of other users;
• you will not submit reviews with hyperlinks; or
• the reviews and ratings that you provide do not reflect the views of Clarins, its officers, managers, owners, employees, agents, designees or other users.
Limitation of Liability
In no event shall Clarins, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, consultants, service providers, affiliates or third parties providing information on this site be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the site or any information contained thereon or stored or maintained by Clarins, whether based upon warranty, contract, tort, or otherwise, even if Clarins has been advised of or should have known of the possibility of such damages or losses. Without limiting the foregoing, in no event shall Clarins, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, consultants, service providers, affiliates or third parties providing information on this site have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of Clarins or in connection with the collection, use, disclosure and/or processing in relation to your personal data.
You hereby acknowledge that the preceding paragraph shall apply to all content, Products and services available through the Website. Because some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, in such countries some or all of the above disclaimers or exclusions may not apply and liability will be limited to the fullest extent permitted by applicable law.
All Products purchased through the Website are subject only to any applicable warranties of their respective manufacturers, distributors or suppliers, if any. To the fullest extent permissible by applicable law, Clarins disclaims all warranties of any kind, including the implied warranties of merchantability and fitness for a particular purpose with respect to the products and services listed or purchased on the Website. Without limiting the generality of the foregoing, Clarins expressly disclaim all liability for product defect or failure, not following the printed instructions on the Products, product misuse or modification and/or abuse. You are encouraged to read all labels and descriptions carefully as Clarins shall not be liable for any allergic reactions or intolerance to the Products.
Indemnity
You agree to indemnify, defend and hold harmless Clarins, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Use.
Variation
Clarins shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Links to Third-Party Websites; No Implied Endorsements
This Website may contain links to other websites on the Internet that are not affiliated with or owned, operated, or controlled by us, including third party payment system providers. You acknowledge that we have no control over such web sites and that we are not responsible for the accuracy, content, legality or any other aspect of any linked website. In no event shall any reference to any third party, third party website or third party product or service be construed as an approval or endorsement by us of that third party, third party website or of any product or service provided by a third party. Clarins cannot be responsible or held liable for the actions of third party websites which you may have linked or been directed to Clarins’ website.
No Agency
No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Terms of Use. No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended, exists or is created between Clarins and any user or merchant.
Notices
Except as explicitly stated otherwise, any legal notices shall be served on Clarins Pte Ltd via registered mail, to 3 Killiney Road #09-03/07 Winsland House 1 Singapore 239 519 (in the case of Clarins) or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid.
Clarins Spa Treatment Appointment Booking Terms and Conditions
Appointment processTo book a spa treatment the guest must first select a spa location, category of treatment and specific treatment. Guests can then select a preferred Beauty Therapist and preferred date and time, depending on availability.
Payment
Fees for spa treatments will be charged on the day the service is performed. Guests will pay directly at the spa after completing the treatment.
Cancellation or Modification of Appointment
Guests can click the "Cancel" or "Modify" button in the confirmation email or call the spa to cancel or modify.
Delays
Guests need to arrive at the spa approximately 10 minutes before the appointment time. If a client is late, the treatment may be shortened to respect the next service appointments.
Applicable Law and Jurisdiction
By visiting this Website, you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern this Terms of Use and any dispute of any sort that might arise between you and Clarins.
The courts of Singapore will have non-exclusive jurisdiction over any legal action or the proceedings against Clarins arising out of, with respect to, or in connection with any disputes over this Terms of Use and disputes between users of this Website.
