DELIVERY & RETURNS

Have you changed your mind?

At Clarins, we strive to create a pleasant online shopping experience when you shop on Clarins.com.

We do accept the returns of unused items purchase on authorised website. We cannot accept an item that has been opened, unless the product is damaged or defective. In case of a damaged, defective, or incorrect item, please contact our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

Your satisfaction is of the highest importance to us, and we’re please to give you the option to return your order free of charge. However,

• Item (s) must return to us in their original condition within 14 days from the date of receiving the parcel. Products must be unopened and in original packaging, with all accessories and leaflets.
• If your order contained Samples and Gift with Purchase (GWP), the samples and GWP must also be returned. If the Samples or GWP is not returned with the original product, we regret to inform that your refund will not be processed.
• If a Gift Set is being returned, all products in the Set must be returned.
• Shipping fees of returned packages is non-refundable.
• Refunds are made to the original form of payment within 14 business days from the date of our Warehouse reception of your return parcel. An email will be sent to notify you on the status of refund.

1. Please contact Clarins.com Customer Service Team (see details below) to explain the reason for return and confirm the return products and quantity.
      Clarins.com Customer Service Team
      Email : customercare@sg.clarins.com

2. Clarins.com Customer Service Team will liaise with you on your preferred date & time of pickup if your return request is acceptable according to the above Clarins Return Policy.

3. Please pack the return products in the original packaging and ensure it is sealed to prevent damage during transit for the courier to pick up on the date of arrangement.

Returns are processed and refunded by our team within 14 days of receipt of your parcel at our warehouse.

My parcel has been returned to your warehouse but I haven't received a refund confirmation email within 14 days?

We ask you to contact our Customer Care team via our contact page.

Please have your order and return number ready to facilitate your request.

No, we only offer refunds for returned products.

To buy the product you would like, we ask that you place a new order.

Delivery costs are non-refundable for change of mind returns.

You may (a) exchange your products or (b) obtain a full refund if the products in your order are damaged or faulty upon receipt, or if the products you have received are not the products you originally ordered.

(a) Exchange:

When exchanging damaged or faulty products or incorrect deliveries, we will dispatch replacement items to you free of charge provided once we have received the return products in your order in the condition in which you received them.

(b) Refund:

When returning damaged, faulty or incorrect orders we will refund (to the original credit, debit card or online banking account used to make the online purchase):

a) the full purchase price;

b) the delivery charges incurred in delivering the products to you;

provided you first return the products in your order to us in the condition in which you received them. If you fail to return products to us we may charge you for the products or the cost incurred in collecting them from you.

To obtain a refund or exchange of the products to us, please return products within fourteen (14) business days as of the delivery date.

Club Clarins points will also be reversed from your Club Clarins Account.

Of course we will fix any errors. Please contact our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

All orders made on www.Clarins.com.sg are fulfilled by Bolloré Logistics, which offers the following shipping options:

Standard delivery: $4.90

Orders are shipped typically within 1 to 3 business days (excluding weekends and public holidays) after your order is confirmed.

Public Holidays Announcement: Should there be any official public holiday from Monday to Friday, there will be a delay of delivery until the next working day.

** If you have any questions, please contact our Customer Care team for assistance via email at customercare@sg.clarins.com with your Order Number & Tracking Number.

FREE Standard shipping with any order above $100!
No promo code required.

*Orders are prepared and delivered on business days (Monday-Friday, 9am - 5pm excluding Public Holidays). Shipping fees are not eligible toward rewards programs or promotions.

When placing an order you may enter different delivery and billing addresses. The order will be delivered to the delivery address provided. Parcels are delivered in a discrete package and without pricing information; you will receive your tax invoice in the order confirmation email. If you have an account, you can also create, change and save multiple addresses in your address book.

Clarins.com.sg ships within Singapore only.

Clarins.com.sg only delivers to addresses within Singapore. For delivery to international addresses please visit the respective country website. In the footer of the website, you can update the country website.

Delivery times often vary. If you have any problems or do not receive your order by the date specified, please contact our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

If the POPStation you selected is full, your order will automatically be redirected to the nearest available POPStation.

Yes. Your billing address will automatically be entered as your delivery address. You can change this during the checkout process. If you have an account, you can also create, change and save multiple addresses in your address book. Unfortunately, if you have already placed an order you will be unable to change your delivery address.

If the delivery address for your order is incorrect, please contact our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays).

You can change your delivery and billing addresses during the checkout process. If you have an account, you can also create, change and save multiple addresses in your address book. PLEASE NOTE: We strongly recommend that you check the details before submitting your order.

You will receive a confirmation email from Clarins, once your order is received. If you do not receive this email within 24 hours please contact our Customer Care team at customercare@sg.clarins.com. We will revert within the next business day (excluding Public Holidays)..

You will receive another e-mail containing tracking information, once your parcel is on the way. If you have a Clarins account, you can also track the status of your order by clicking on “Orders” within the My Account section. On average, your order should take between 1-3 business days to arrive.

Orders are typically shipped within 2 to 3 business days (excluding weekends and public holidays) after your order is confirmed.

An email dispatch confirmation is sent as soon as your package has been picked up by the delivery service selected. If you have not received this email, first check it hasn't gone into your junk mail

If this is not the case, we invite you to go to "My Account", then to "My Orders", and in "My Products and Samples", you will find :

- Your order status

- Summary of products ordered

- A link to "Track Your Order"

Returns are processed and refunded by our team within 14 days of receipt of your parcel at our warehouse.

My parcel has been returned to your warehouse but I haven't received a refund confirmation email within 14 days?

We ask you to contact our Customer Care team via our contact page.

Please have your order and return number ready to facilitate your request.

If the delivery service was unable to deliver your package, your package will be returned to us.

All returned packages will be redispatched at cost to the customer.

Returns take 1 to 2 weeks to process. If several weeks have passed since your return, and you have not received a replacement or refund, please contact our Customer Care team at . We will revert within the next business day (excluding Public Holidays).