PRODUCT & BRAND

You may cancel or modify your treatment up to 48 hours before the date of the appointment.

Yes, you can choose the beauty expert.

However, please be aware that in the case of unforeseen circumstances, your treatment may be handled by a different beauty expert to the one requested during booking. If such an event occurs, you will be informed in advance where possible.

It’s important to respect the time of your appointment.

With the aim of providing optimal relaxation and satisfaction, we ask you to arrive at least 15 minutes before your appointment starts. This will allow you to get ready, relax, and fully enjoy yourself from the beginning of your treatment. This will also give us time to run through your specific needs on the day.

In case of lateness, we may need to cut your treatment short.

If you are pregnant, we recommend waiting for the 13th week of pregnancy before booking your treatment and asking your doctor for advice. We provide body and face treatments specially designed for new mums and mums-to-be.

For any other situation, please let us know about any contraindications that could interfere with your treatment. If in doubt, please consult your GP before making any booking.

The Clarins Spa is not a medical environment and the treatments provided there are aimed solely at your wellbeing.

Clarins.com.sg has the widest selection of products, but we are also available at the following list of Clarins stores. Protect yourself and those you care about by buying only authentic Clarins products from authorised retailers. If you are not sure if a retailer is authorised, please contact us. Please note, if you have questions about stock/product availability or customer service outside of Clarins.com.sg, you will need to contact that specific retailer directly.

Application methods specific to each product let you get the most out of them.

You can find application tips on each product page at Clarins.com.sg.

Application videos are also available in the Beauty School section.

Be inspired and let your beauty radiate. Whether you're looking for make-up or face care products, there are lots of videos waiting for you!

Discover our expertise and advice through a Clarins & Me Beauty Consultation.

START YOUR BEAUTY CONSULTATION NOW

Your Clarins Beauty Consultation guides you through our product lines and helps you create your own tailored beauty programme.

You'll get answers to a variety of questions about your skin, your concerns, your preferences and the type of products you are looking for.

You will then get a list of products which are ideal for your beauty ritual, along with recommendations for a particular occasion or event.

You will find natural active ingredients and other components in our products. Find descriptions for our main active ingredients as well as the relevant product ranges here.

To find out the composition of our products, we invite you to consult the product data sheets on our website. The full INCI list can be found at the very bottom of the page in the ingredients section.

We are not able to send samples directly to you by post.

However, you can discover our products:

• At our authorised distributions (Boutiques, Skin Spa and Departmental stores). The addresses closest to you are available here.

• In one of our Clarins stores, where you can try out our products and have a personal consultation.

• On our Clarins online shop, we offer 3 skincare & make-up samples to choose from among a selection of products with any order, subject to availability.

Clarins answers all your most pressing questions in its Online Beauty Community!

From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.

We do not offer travel sizes for purchase. However please browse our Gift Sets page as most sets come with complimentary travel size products.

You would like to share the Clarins brand on your website and we thank you for your interest. We invite you to send your request via contact us form.

You wish to sell products from the Clarins brand and we thank you for your interest. Clarins sells its products exclusively through selective distribution, which includes Boutiques, Skin Spa and Departmental Stores. We invite you to send your request via contact us form.

You want to use Clarins products in a professional setting and we thank you for thinking of Clarins.  However,  Clarins sells its products exclusively through selective distribution, which includes Boutiques, Skin Spa and Departmental Stores.

You wish to sell products from the Clarins brand and we thank you for your interest. We invite you to consult the Global Presence section on our Clarins Group website which lists the countries where our brand is sold.

You are a hotelier and would like to make Clarins products available to your customers. We thank you for your interest and invite you to send your request to our Clarins France Retail & SPA Department, 12 avenue de la Porte des Ternes, 75017 Paris.

The Clarins Group has a dedicated website which offers job and internship opportunities in France and abroad. You can access this by clicking HERE.

On this website, you can create your candidate space, upload your CV and view the available offers.

Clarins answers all your most pressing questions in its Online Beauty Community!

From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.

You have asked to be sent samples and promotional items for your event. We regret that we are unable to respond favourably to your request.  These are exclusively reserved for our Clarins stores and authorised Clarins distribution partners.

If you would like to test some of our products, we invite you to visit your closest Clarins counter or redeem your 3 free samples when placing an online order.

We are not able to send samples directly to you by post.

However, you can discover our products:

• At our authorised distributions (Boutiques, Skin Spa and Departmental stores). The addresses closest to you are available here.

• In one of our Clarins stores, where you can try out our products and have a personal consultation.

• On our Clarins online shop, we offer 3 skincare & make-up samples to choose from among a selection of products with any order, subject to availability.

You can choose 3 samples from a large selection. Your samples will automatically be added to your “Shopping Bag” and you will see them listed along with your purchased products on the “Order Confirmation” page. If your order is not completed during this visit, the samples will be removed and the same ones may not be available when you return to finalise your order. These samples are not redeemable for vouchers.

If you are interested in joining the Clarins test panel, you can apply by contacting : LES LABORATOIRES CLARINS Evaluation Laboratory 5 rue Ampère 95300 PONTOISE Tel: 00 33 (0)1 34 35 15 28 (Mondays only)

You would like to ask Clarins for help with your event and we thank you for reaching out to us.  The Clarins Group is currently very committed to numerous partnerships.  We invite you to send your enquiry by post to Clarins Singapore 3 Killiney Road, #09-03/07 Winsland House I Singapore 239519

You have asked to be sent samples and promotional items for your event. We regret that we are unable to respond favourably to your request.  These are exclusively reserved for our Clarins stores and authorised Clarins distribution partners.

You are requesting a collaboration with Clarins and we thank you for your interest. We invite you to send your partnership proposal via contact us form.

Clarins is pleased to answer all your most pressing questions in its Online Community.

From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.

We love reading your thoughts! Please do not hesitate to share your experiences with us after using our products.

Go to the product page, "Reviews" section and then "Write A Review".

A window will open where you can fill in the short form and click "Post Review". Your opinion will be subject to moderation by our team before publication.

All your comments about Clarins products will be stored in your account at www.clarins.com.sg.

Despite the care we take to deliver the highest quality products, you have encountered a problem with one of our products.

Please write to us via our contact form and we will quickly respond with the most suitable solution.

Does Clarins T.R.U.S.T. platform apply to both skincare and makeup products?
For now, Clarins T.R.U.S.T. platform only applies to skincare products. The roll out of Clarins T.R.U.S.T. will be progressive, but Clarins has made the decision to prioritise incorporating ingredients in skincare formulas for the time being.

Does Clarins T.R.U.S.T. apply to all product formats?
Information provided on Clarins T.R.U.S.T. is valid only for full-sized products.

Why isn’t Clarins T.R.U.S.T. applied to packaging?
The Clarins T.R.U.S.T. platform will be rolled out across several phases. In the short term, Clarins has opted to prioritise the ingredients in our skincare formulas.

Will all of Clarins’ skincare products be included?
Clarins T.R.U.S.T platform is based on blockchain technology and only applies to products manufactured by Clarins. Our goal is to incorporate all of our skincare products into Clarins T.R.U.S.T. by 2025, with the exception of subcontracted products manufactured by independent companies. We work with subcontractors when product development requires a savoir-faire or specific processes that cannot be carried out at our site in Pontoise. All of our subcontracted products respect the same strict quality criteria as products developed internally.

Will all ingredients in product formulas be traceable on Clarins T.R.U.S.T.?
For now, Clarins T.R.U.S.T. platform only applies to plant-based ingredients — the basis of our responsible sourcing. Information about other ingredients in the formula such as preservatives, texture agents or sunscreens are listed out in detail for each product on the Clarins website.

Will all of the plants in Clarins’ Herbarium be traceable?
Our long term goal is for all of the plants in Clarins’ Herbarium to be traceable via Clarins T.R.U.S.T. platform.

Why do some plants have two different origins?
To protect our harvests from possible inclement weather, we try to prioritise at least two sources for each plant in our Herbarium. Each of our producers follows strict guidelines established by our experts to guarantee identical quality for all harvested plants, regardless of provenance.

Why doesn’t Clarins source plants only in France?
At Clarins, we prioritise sourcing in France whenever we can. Sometimes, however, only plants from further afield have the specific properties our phyto-chemists are looking for. Sourcing certain ingredients from countries with a low Human Development Index allows us to support several Fair Trade Programs worldwide, such as in Madagascar and Burkina Faso just to name a few. This helps us to encourage local populations to develop their savoir-faire and local economy while respecting local resources.

What does “CCF” (Certified Clarins Farm) stand for?
Partners marked ‘CCF’ meet the highest level of requirements for sourcing our plants as defined in Clarins’ Charter for Responsible Sourcing available on Clarins.com. The criteria are: certified organic agriculture and traceability right down to the harvest area as well as a long-term contract between Clarins and the supplier.

Why doesn’t Clarins use only organic ingredients?
The Clarins Charter for Responsible Sourcing is based on criteria used for regenerative farming practices, which are even more demanding than those used to guarantee organic ingredients. To be classified as compliant with regenerative farming, the processes and ingredients have to protect the environment while respecting local populations, a commitment that’s in line with the Clarins philosophy.

With that said, Clarins prioritises plant extracts harvested using certified organic agriculture. Currently, 59% of our Herbarium is made up of organic plants. We aim to reach 80% by 2025.

For ingredients that are neither organically grown nor certified organic, we work as much as possible to convert them to organic with our suppliers. In 2021 alone, we have supported and confirmed 13 conversions to organic.

What does the manufacturing date in Clarins T.R.U.S.T. mean?
The manufacturing date refers to the date when the bulk product was packaged. In other words, it is the date your product was filled.

How long is my product safe to use?
At Clarins, the preservation period of all of our cosmetics is set at 36 months when stored in appropriate conditions, unless otherwise noted on the packaging. Check the period after opening [PAO] label (typically found as an icon in the shape of a pot with a number alongside it) on the back of all of our packaging to see how many months your product can be used for after opening.

Will my product become less effective after opening?
The safe use of all of our products is an absolute priority at Clarins. As such, the quality and properties of our formulas are guaranteed within the limit of the 36 months preservation period and the period after opening [PAO] date on the label. All of our formulas are tested in extreme or accelerated conditions, giving products their minimal lifespan of 36 months after its manufacturing date as long as proper storage conditions are observed.

Why can I only see the manufacturing date on Clarins T.R.U.S.T.?
The manufacturing date is used as a reference for all other stages in a product’s lifecycle. It also marks the start of a product’s preservation period. At Clarins, almost all of our skincare products are manufactured at our facility in Pontoise, north of Paris. Because of this, the entire manufacturing process from formula preparation to quality control is monitored from start to finish.

Clarins Skin Spa packages are only available at Clarins Skin Spa at ION Boutique for 60-min, 75-min, 90-min and 120-min treatments.

With any Skin Spa package purchased from Clarins authorised Spa, you will receive a SMS notification from Boltech Insurance to update your email address. Boltech insurance is a registered insurance broker under MAS and this self-registration function is compliant with CaseTrust’s request. As part of the spa and wellness scheme requirements, it is necessary for all businesses to assist in ensuring that customers take the necessary steps to have their prepaid packages protected, regardless of the package amount. The issue of unutilised packages due to spa closures still persists, and prepayment protection is crucial to address this concern.

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