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Does Clarins T.R.U.S.T. platform apply to both skincare and makeup products?
For now, Clarins T.R.U.S.T. platform only applies to skincare products. The roll out of Clarins T.R.U.S.T. will be progressive, but Clarins has made the decision to prioritise incorporating ingredients in skincare formulas for the time being.

Does Clarins T.R.U.S.T. apply to all product formats?
Information provided on Clarins T.R.U.S.T. is valid only for full-sized products.

Why isn’t Clarins T.R.U.S.T. applied to packaging?
The Clarins T.R.U.S.T. platform will be rolled out across several phases. In the short term, Clarins has opted to prioritise the ingredients in our skincare formulas.

Will all of Clarins’ skincare products be included?
Clarins T.R.U.S.T platform is based on blockchain technology and only applies to products manufactured by Clarins. Our goal is to incorporate all of our skincare products into Clarins T.R.U.S.T. by 2025, with the exception of subcontracted products manufactured by independent companies. We work with subcontractors when product development requires a savoir-faire or specific processes that cannot be carried out at our site in Pontoise. All of our subcontracted products respect the same strict quality criteria as products developed internally.

Will all ingredients in product formulas be traceable on Clarins T.R.U.S.T.?
For now, Clarins T.R.U.S.T. platform only applies to plant-based ingredients — the basis of our responsible sourcing. Information about other ingredients in the formula such as preservatives, texture agents or sunscreens are listed out in detail for each product on the Clarins website.

Will all of the plants in Clarins’ Herbarium be traceable?
Our long term goal is for all of the plants in Clarins’ Herbarium to be traceable via Clarins T.R.U.S.T. platform.

Why do some plants have two different origins?
To protect our harvests from possible inclement weather, we try to prioritise at least two sources for each plant in our Herbarium. Each of our producers follows strict guidelines established by our experts to guarantee identical quality for all harvested plants, regardless of provenance.

Why doesn’t Clarins source plants only in France?
At Clarins, we prioritise sourcing in France whenever we can. Sometimes, however, only plants from further afield have the specific properties our phyto-chemists are looking for. Sourcing certain ingredients from countries with a low Human Development Index allows us to support several Fair Trade Programs worldwide, such as in Madagascar and Burkina Faso just to name a few. This helps us to encourage local populations to develop their savoir-faire and local economy while respecting local resources.

What does “CCF” (Certified Clarins Farm) stand for?
Partners marked ‘CCF’ meet the highest level of requirements for sourcing our plants as defined in Clarins’ Charter for Responsible Sourcing available on Clarins.com. The criteria are: certified organic agriculture and traceability right down to the harvest area as well as a long-term contract between Clarins and the supplier.

Why doesn’t Clarins use only organic ingredients?
The Clarins Charter for Responsible Sourcing is based on criteria used for regenerative farming practices, which are even more demanding than those used to guarantee organic ingredients. To be classified as compliant with regenerative farming, the processes and ingredients have to protect the environment while respecting local populations, a commitment that’s in line with the Clarins philosophy.
With that said, Clarins prioritises plant extracts harvested using certified organic agriculture. Currently, 59% of our Herbarium is made up of organic plants. We aim to reach 80% by 2025.
For ingredients that are neither organically grown nor certified organic, we work as much as possible to convert them to organic with our suppliers. In 2021 alone, we have supported and confirmed 13 conversions to organic.

What does the manufacturing date in Clarins T.R.U.S.T. mean?
The manufacturing date refers to the date when the bulk product was packaged. In other words, it is the date your product was filled.

How long is my product safe to use?
At Clarins, the preservation period of all of our cosmetics is set at 36 months when stored in appropriate conditions, unless otherwise noted on the packaging. Check the period after opening [PAO] label (typically found as an icon in the shape of a pot with a number alongside it) on the back of all of our packaging to see how many months your product can be used for after opening.

Will my product become less effective after opening?
The safe use of all of our products is an absolute priority at Clarins. As such, the quality and properties of our formulas are guaranteed within the limit of the 36 months preservation period and the period after opening [PAO] date on the label. All of our formulas are tested in extreme or accelerated conditions, giving products their minimal lifespan of 36 months after its manufacturing date as long as proper storage conditions are observed.

Why can I only see the manufacturing date on Clarins T.R.U.S.T.?
The manufacturing date is used as a reference for all other stages in a product’s lifecycle. It also marks the start of a product’s preservation period. At Clarins, almost all of our skincare products are manufactured at our facility in Pontoise, north of Paris. Because of this, the entire manufacturing process from formula preparation to quality control is monitored from start to finish.