Online Order Returns | Information About Returns

At Clarins, we strive to create a pleasant online shopping experience when you shop on Clarins.com.

We do accept the returns of unused items purchase on authorised website. We cannot accept an item that has been opened, unless the product is damaged or defective. All return including change of mind (buyer's remorse), will be subjected to the following terms and conditions:

• Item (s) must return to us in their original condition within 7 business days from the date of receiving the parcel. Products must be unopened and in original packaging, with all accessories and leaflets.
• If your order contained Samples and Gift with Purchase (GWP), the samples and GWP must also be returned. If the Samples or GWP is not returned with the original product, we regret to inform that your refund will not be processed.
• If a Gift Set is being returned, all products in the Set must be returned.
• Shipping fees of returned packages is non-refundable.
• Refunds are made to the original form of payment within 14 business days from the date of our Warehouse reception of your return parcel. An email will be sent to notify you on the status of refund.
• Any return or refund is subject to our full discretion.
   

Online Order Returns | How to Return Your Order

1. Please contact Clarins.com Customer Service Team (see details below) to explain the reason for return and confirm the return products and quantity.

2. Walk in returns or exchanges are strictly not accepted at any of our stores or counters for online orders.

3. Clarins.com Customer Service Team will liaise with you on your preferred date & time of pickup if your return request is acceptable according to above Clarins Return Policy.

4. Please pack the return products in the original package and is sealed to prevent damage during transit for the courier to pick up on the date of arrangement.

 

In-store Order | Refund Policy

Please note that we do not offer refunds on any purchased item(s) from Clarins Boutiques.

 

In-store Order | Exchange Policy

Exchanges are allowed within 7 days from the date of purchase at the original point of sale. Please be aware that sale, promotional, and discounted items are not eligible for exchange. All exchanges are final once processed.

Conditions for Exchange products:

• Item(s) must be in original packaging and seal intact.
• Gift Sets must be returned in full.
• Only item(s) purchased from Clarins Boutiques are eligible for exchange in-store.
• A valid receipt or proof of purchase is required.

Defective Products;

• Defective item(s) may be exchanged within 60 days, subject to company review.

Management reserves the right to make the final decision on all exchanges.